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Sabino Marquez · Enterprise trust · Operating handbook

TVM-OS Operating Model Manual And Work Papers

Give enterprise trust an operating system.

The manual and work papers for assigning responsibility and sustaining warranted claims

Manuscript Progress

Stage 7 of 7
  1. Ideation — Complete
  2. Outline — Complete
  3. First draft — Complete
  4. Revision draft — Complete
  5. Copy edit — Complete
  6. QA /
    Pre-release     — Complete
  7. Publish — Current stage

A customer needs proof before signing. The supporting work is spread across security, legal, product, finance, and operations, each with its own responsibilities. An executive has to make that work produce an answer the customer can inspect and the enterprise can stand behind.

The TVM-OS Operating Model Manual and Work Papers specifies the business operating system for that obligation. Sabino Marquez organizes Trust Value Management into accountable roles, evidence operations, claim authority, quality control, and renewal. The manual gives engagement participants a common basis for assigning and governing trust production.

A Trust Story carries current evidence and warranted claims to the stakeholder deciding whether to proceed. Responsibility continues as conditions change and evidence ages. The operating model governs revision and withdrawal as part of the life of the claim, so that a promise remains connected to the enterprise making it.

Executives and practitioners can use the manual and work papers to inspect the responsibilities their trust practice must carry. The work extends to the business account: claims about diligence effort, decision delay, renewal, and other consequences require evidence and attribution.

What you’ll discover
  • Assign trust responsibilities across the functions producing evidence and claims
  • Understand what a Trust Story must carry for a stakeholder’s decision
  • Govern responsibility when evidence changes or a claim needs withdrawal
  • Account for trust work’s business consequences through evidence and attribution
Sabino Marquez smiling in a blue sweater against a brick background.

About the author

Sabino Marquez

Sabino Marquez originated Trust Value Management and its operating model, TVM-OS. His experience as Chief Information Security Officer and Chief Trust Officer informs the discipline’s enterprise practice. He is the co-founder of Trustable.

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Engagement Access

The manual and work papers are available through a TVM-OS Signal engagement.

Available only through a Trustable engagement.

Discuss a TVM-OS Signal engagement